Complaints Procedure

Our aim is always to provide our customers with a first class service. However, we are aware that, occasionally, it is possible that we may fail to meet your expectations.

If, for any reason we have not met your expectations, let us know as soon as possible by calling our main office on  01772 789455,

or write to: Peter Millington, Sentinel Corporate Risk and Insurance Services Ltd, 7 Camden Place, Preston, PR1 3JL

or email:

If we are unable to resolve the issue to your satisfaction by the end of the third business day following receipt, we will formally investigate the matter. You will receive an acknowledgement of your complaint together with a copy of our complaints process within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.

If you are still not happy with our response, or the position after a a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.

The FOS Consumer Helpline is 0800 023 4567 (free from a landline) or 0300 123 9123 (free for mobile phone users paying monthly charges for calls to No’s starting 01 and 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. 

A full copy of our complaints procedure is available on request.